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New Study: Hey Alexa, 95% of Consumers Don’t Want to Talk to a Robot When Shopping

Tue, 2019-01-15 07:00
Press Release
New Study: Hey Alexa, 95% of Consumers Don’t Want to Talk to a Robot When Shopping Global study highlights huge disconnect between retailers and consumers and the role of new technologies in the shopping experience

National Retail Federation, New York, New York —Jan 15, 2019

 

People do not want to speak with robots while shopping in-store or online according to a new study conducted by Oracle NetSuite in partnership with Wakefield Research and The Retail Doctor, a retail consulting firm created by expert consultant and business mentor Bob Phibbs. The global study of 1,200 consumers and 400 retail executives across the U.S., U.K. and Australia found a huge disconnect between shopper demands and what retailers deliver in areas spanning the overall retail environment, social media, personalization and the use of advanced technologies such as chatbots, artificial intelligence (AI), and virtual reality (VR).

“These findings point to a clear and urgent need for better customer service,” said Bob Phibbs, CEO, The Retail Doctor. “No retailer wants their customers to be confused or anxious, yet more than half of respondents have felt that way while shopping. Customers will feel confident when they develop an emotional connection to the brand. This happens when retailers foster positive, helpful in-store interactions; contrary to popular belief, millennials want store employees to help them. With nearly every respondent reporting that they value brick-and-mortar stores, now is the time to craft every in-store interaction to keep shoppers coming back.”

Mind the Gap: Retailers and Consumer Are on Very Different Pages

Despite significant investments in enhancing the customer experience online and in-store, retailers are not able to keep up with rapidly changing customer expectations and this is creating a huge disconnect.

  • 73 percent of retail executives believe that the overall environment in retail stores has become more inviting in the past 5 years. Only 45 percent of consumers agree, with 19 percent stating it has become less inviting.
  • 80 percent of retail executives believe that consumers would feel more welcome if in-store staff interacted with them more. Less than half (46 percent) of consumers agree, with 28 percent noting they would feel more annoyed.
  • 79 percent of retail executives believe chatbots are meeting consumer needs. Two-thirds of consumers (66 percent) disagree, with respondents noting that chatbots are currently more damaging to the shopping experience than helpful.
  • Almost all (98 percent) retail executives think that engaging with customers on social media is important to building stronger relationships with them. Only 12 percent of consumers think it has a significant impact on the way they think or feel about a brand.
Personalization is Proving a Problem

Despite almost half of consumers (42 percent) – and almost two-thirds of millennials (63 percent) noting that they would pay more for improved personalization, only 11 percent of retail executives fully believe that their staff has the tools and information needed to give consumers a personalized experience. The gap between consumer demand for improved personalization and retailers’ ability to deliver is damaging the customer experience.

  • 80 percent of consumers do not feel they are provided with a personalized shopping experience both in-store and online.
  • More than half (58 percent) of consumers are uncomfortable with the way stores use technology to improve personalization in their shopping experience and almost half (45 percent) reported negative emotions when they receive personalized offers online.
  • The majority of consumers (53 percent) felt negative emotions the last time they visited a store; only 39 percent feel confident in retail stores today.
Shiny New Technologies Are Not the Silver Bullet

While retailers are aware that they don’t have the tools and information needed to meet rapidly changing customer expectations, the study found that hyped technologies such as AI and VR are not yet the answer.

  • Nearly all (90 percent) retail executives are not confident the use of advanced technologies to customize the shopping experience is meeting consumers needs.
  • 79 percent of retailer executives believe having AI and VR in stores will increase sales; only 14 percent of consumers believe the technologies will have a significant impact on their purchase decisions.
  • Almost all (98 percent) retail executives believe AI and VR will increase foot traffic; 48 percent of consumers do not think VR or AI would have any impact on how likely they are to go into a store.
A Simple and Streamlined Future

Despite the popularity of online shopping, physical stores aren’t going anywhere. As long as retailers keep the experience easy and seamless, consumers will keep shopping in-store.

  • Nearly all (97 percent) of consumers agree there is a need to go into a physical store to purchase items and the majority (70 percent) believe the most appealing retail stores have features that simplify and streamline the shopping experience.
  • The top features attracting consumers to physical stores are options consistent with online (36 percent), simpler store layouts (35 percent), staff orders on a mobile device (29 percent) and in-store kiosks that allow consumers to purchase products that are unavailable in-store (23 percent).
  • The top technology advancements that consumers want to utilize when shopping in-store or online are self-checkout kiosks (38 percent), VR try-on (23 percent) and mobile payments (15 percent). Only 5 percent of consumers selected robots and chatbots as the technologies they most want to utilize.

“Consumer expectations are not only rapidly changing, but exactly what expectations look like vary from person to person and moment to moment. This makes it incredibly hard for retailers to keep up,” said Matthew Rhodus, director of retail, Oracle NetSuite. “The results of this survey show that while the retail industry is often considered to be at the forefront of consumer experience innovation, there’s still a long way to go to meet shopper expectations. What this means is the opportunity for retailers to improve the relationship with consumers is tremendous.”

To read more about NetSuite’s insights into the report’s findings visit the Netsuite blog.

Methodology

For this survey, 1,200 consumers and 400 retail executives were surveyed around the overall retail environment, in-store and online shopping experiences and advanced technologies. Both retailers and consumers were surveyed from three global markets including the U.S., U.K. and Australia with retail executives representing organizations between $10-100 million in annual sales.

Contact Info
D’Nara Cush
Oracle NetSuite
6505068692
Dncush@netsuite.com
About Wakefield Research

Wakefield is a full-service market research firm that uncovers insights for brands to help them solve problems and grow their business. Wakefield Research is a partner to the world’s leading consumer and B2B brands, including 50 of the Fortune 100. Wakefield Research conducts qualitative and quantitative research in 70 countries. For more information, please visit https://www.wakefieldresearch.com.

About The Retail Doctor

The Retail Doctor is a New York-based retail consulting firm created by expert retail consultant and leading business mentor Bob Phibbs. With over 30 years of experience in retail, Bob has worked as a consultant, speaker, and entrepreneur, helping businesses revolutionize their brand and grow their success. Bob is also the author of three highly-praised books, including The Retail Doctor's Guide to Growing Your Business (WILEY). His clients include some of the largest retail brands in the world including Bernina, Brother, Caesars Palace, Hunter Douglas, Lego, Omega and Yamaha. For more information, please visit http://www.retaildoc.com.

About Oracle NetSuite

For more than 20 years, Oracle NetSuite has helped organizations grow, scale and adapt to change. NetSuite provides a suite of cloud-based applications, which includes financials / Enterprise Resource Planning (ERP), HR, professional services automation and omnichannel commerce, used by more than 16,000 customers in 203 countries and dependent territories. For more information, please visit http://www.netsuite.com.

Follow NetSuite's Cloud blog, Facebook page and @NetSuite Twitter handle for real-time updates.
 
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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D’Nara Cush

  • 6505068692

JOANN Stores Tailor Better Customer Experiences with Oracle

Tue, 2019-01-15 07:00
Press Release
JOANN Stores Tailor Better Customer Experiences with Oracle Oracle Retail and Marketing Solutions Deliver Cross Channel Intelligence to Help Largest Craft and Fabric Retailer in the U.S. Better Target and Engage Customers with Personalized Offers

National Retail Federation, New York, New York —Jan 15, 2019

JOANN Stores, one of the nation’s largest craft and fabric specialty retailer, has chosen Oracle to help create a modern experience with a 360-degree view of customer engagement. With Oracle, JOANN can better understand and engage customers across its omnichannel footprint, including leading web and mobile properties and more than 865 physical stores across the United States. Leveraging embedded data science and analytics, JOANN can create more personalized, targeted offers that generate demand across key market segments.

“Our customers expect a superior assortment of fabric and craft supplies from our stores, as well as expertise, guidance and inspiration from our Team Members,” said Steve Miller, SVP marketing & eCommerce at JOANN. “With Oracle Retail, our store teams will be able to seamlessly move between completing specific tasks and helping shoppers on the floor. And by more fully understanding our customers’ interests and buying history, we can suggest new projects in-store and deliver more personalized offers to drive engagement across channels.”

Together, Oracle Retail Xstore Point-of-Service, Oracle Retail Customer Engagement Cloud Service and Oracle Marketing Cloud will help JOANN streamline the management and execution of promotions, provide an innovative approach to customer discounts and coupons, and provide a competitive edge as the retailer continues to grow in the highly seasonal fabric and crafts industry.

“We are delighted to partner with JOANN Stores to extend their specialized shopping experience at scale. By adopting our modern platform for retail, JOANN Stores can create an endless aisle to fulfill and create consumer demand with more personalized and relevant offers,” said Mike Webster, senior vice president and general manager, Oracle Retail. “The new solutions will deliver value at corporate and store level through operational efficiencies with better quality and access to data.”

“With a complete suite of Oracle solutions JOANN is positioning to offer customers engaging and personalized service,” said Dale Grant, senior vice president global sales, Oracle Retail. “In a highly seasonal industry, having an accurate perspective on consumer needs is critical to optimizing margins and making the right inventory investments that drive sales.”

Contact Info
Matt Torres
Oracle
4155951584
matt.torres@oracle.com
About Oracle Retail

Oracle is the modern platform for retail. Oracle provides retailers with a complete, open, and integrated platform for best-of-breed business applications, cloud services, and hardware that are engineered to work together. Leading fashion, grocery, and specialty retailers use Oracle solutions to accelerate from best practice to next practice, drive operational agility and refine the customer experience. For more information, visit our website at www.oracle.com/retail.

About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Matt Torres

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UK Retailer Matalan Selects Oracle to Map Inventory Against Consumer Demand

Mon, 2019-01-14 09:03
Press Release
UK Retailer Matalan Selects Oracle to Map Inventory Against Consumer Demand Homeware and Clothing Seller Creates Single Source of Truth with Holistic Retail Planning Solution

National Retail Federation, New York, New York—Jan 14, 2019

A leading clothing and homewares retailer Matalan has chosen Oracle to help maximize its data insights and improve inventory availability and customer service. Matalan’s dynamic growth, planned expansions, and evolving consumer demands across an omnichannel environment drove the need for an integrated planning solution that could provide a single source of truth for its business. With Oracle Retail Cloud solutions Matalan will be able to accurately map inventory assortments against consumer preferences and seasonal trends across 225 stores in the UK and 25 in international markets.

“We continue to invest in innovative technology and tools that enable us to present our customers with a fantastic product range that is accessible where and when they choose to shop,” said Howard Reed, Chief Technology Officer, Matalan.

Matalan continues to innovate more efficient retail experiences that support the needs of the modern family with late operating hours, free click and collect service and a wide assortment of products. As Matalan strives to become the omnichannel leader for family value, the team craved a more efficient approach to planning that would allow them to offer customers a broader range of products with iterative, coherent assortment plan. With the implementation of Oracle Retail Merchandise Financial Planning Cloud Service and Oracle Retail Assortment Planning Cloud Service, Matalan will be able to leverage a single version of truth for inventory and assortment planning, enabling the business to better align to customer preferences while expanding the assortment of relevant products at a macro and store level.

“Our SaaS solutions provide retailers like Matalan with a quick and consistent path to adopt innovations, standardize business processes, and leverage best practice templates through our continuous delivery model,” said Mike Webster, Senior Vice President and General Manager, Oracle Retail. “We look forward to continuing to support the Matalan team in their continued growth as they begin to capture the value of more dynamic inventory assortments for customers.”

Matalan has previously implemented Oracle Marketing Cloud to support online and in-store traffic levels with data-driven insights, build effective campaigns and tune the mobile experience.

Contact Info
Matt Torres
Oracle
4155951584
matt.torres@oracle.com
About Oracle Retail

Oracle is the modern platform for retail. Oracle provides retailers with a complete, open, and integrated platform for best-of-breed business applications, cloud services, and hardware that are engineered to work together. Leading fashion, grocery, and specialty retailers use Oracle solutions to accelerate from best practice to next practice, drive operational agility and refine the customer experience. For more information, visit our website at www.oracle.com/retail.

About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Matt Torres

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Grupo Nazan Drives Seamless Shopping Experiences with Oracle Retail

Mon, 2019-01-14 09:01
Press Release
Grupo Nazan Drives Seamless Shopping Experiences with Oracle Retail Mexican Footwear Retailer Taps Oracle to Maximize Omnichannel Customer Engagement

National Retail Federation, New York, New York —Jan 14, 2019

Creating a seamless customer experience across channels, Grupo Nazan has embarked on a digital transformation initiative with Oracle. Grupo Nazan sells footwear brands Impuls, Destroyer, and Playa Mayoreo through 100 stores and wholesale channels in Mexico. With a business that was historically driven by catalog, the company recognized an opportunity to expand digitally and physically with the adoption of a modern retail platform. With Oracle, Grupo Nazan will be able to better reach customers on the channel of their choice, while gaining a centralized view of engagement.

The initiative is supported by a suite of Oracle Retail omnichannel solutions including: Oracle Retail Xstore Point-of-Service, Oracle Retail Customer Engagement, Oracle Retail Order Broker and Oracle Commerce.

“The Oracle Retail solutions will further strengthen our business, with the availability of real-time centralized information,” said Moises Macias Gonzalez, systems and logistics director, Grupo Nazan. “Today we have all the stores implemented. With the close integration between our systems and processes, we have the intelligence we need to reach and attract customers through the channels.”

“Grupo Nazan is inspiring the industry to look for new ways to improve customer experience. After completing their digital transformation, Grupo Nazan can better segment customers to provide more personalized and engaging promotions,” said Carlos Victoria, Vice President Latin America, Oracle Retail. “For example, a recent study showed that 85 percent of Mexican consumers expect granular tracking of their delivery status. With Oracle, Grupo Nazan can meet these kinds of customer expectations as they grow in an omnichannel environment.”

Grupo Nazan worked with Oracle PartnerNetwork Platinum level partner, SkillNet, based on their international Oracle Retail Xstore implementation and digital transformation experience.

“SkillNet conducted a capabilities assessment against our business needs. We took a balanced approach to implement best practices with a few modifications that made sense for our business,” said Javier Alvarado, Technology Project Manager, Grupo Nazan. 

Contact Info
Matt Torres
Oracle
415-595-1584
matt.torres@oracle.com
About Oracle Retail

Oracle is the modern platform for retail. Oracle provides retailers with a complete, open, and integrated platform for best-of-breed business applications, cloud services, and hardware that are engineered to work together. Leading fashion, grocery, and specialty retailers use Oracle solutions to accelerate from best practice to next practice, drive operational agility and refine the customer experience. For more information, visit our website at www.oracle.com/retail.

About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Matt Torres

  • 415-595-1584

Oracle and One Door Collaborate to Deliver Compelling In-Store Retail Experiences

Mon, 2019-01-14 09:00
Press Release
Oracle and One Door Collaborate to Deliver Compelling In-Store Retail Experiences Combination of Market Expertise, Artificial Intelligence, and Automation Enables Retailers to Optimize In-Store Merchandising and Maximize Sales

National Retail Federation Retail’s Big Show New York, New York—Jan 14, 2019

Oracle Retail and One Door™, a leading provider of cloud-based visual merchandising software, today announced they are collaborating to help retailers improve their in-store merchandising. By integrating the artificial-intelligence infused Oracle Retail Assortment Optimization Cloud Service and One Door Merchandising Cloud, retailers will be able to easily optimize store layouts and assortments, then automatically convert them into interactive, store-specific plans. With this new end-to-end capability, merchandising and store teams will be empowered to both create and execute localized, space-aware assortments that maximize returns at each store.

According to Gartner, Inc., “Retailers will use AI to improve and automate existing and new business processes, and to drive human creativity through deep learning and innovation.”1 Through this new partnership leading retailers can take advantage of Oracle’s AI capabilities and then leverage One Door automation to deliver personalized experiences at scale.

“Oracle is the modern platform for retail that lets brands accelerate their business to drive beyond best practice and focus on customer acquisition and interactions that deliver a lifetime of value,” said Jeff Warren, Vice President Solution Management, Oracle Retail. “This strategic collaboration empowers retailers to plan and optimize inventory strategically, communicate effectively with stores, confirm in-store execution and compliance, and deliver a tailored and high-quality customer experience.”

“By combining our visual merchandising and in-store capabilities with the strength of the Oracle Retail portfolio, we collectively deliver the first-of-its-kind end-to-end capability for merchandising transformation,” said Tom Erskine, CMO and SVP of Product, One Door, “We see the potential to broaden Oracle's already extremely comprehensive product portfolio and the Oracle Retail Reference Library, giving Oracle customers and prospects even more opportunity to affect the required transformation and change with a single vendor (Oracle).”

1 Gartner, Inc., Cool Vendors in AI for Retail, Robert Hetu and Miriam Burt, May 2, 2018

Contact Info
Matt Torres
Oracle
415-595-1584
matt.torres@oracle.com
About Oracle Retail

Oracle is the modern platform for retail. Oracle provides retailers with a complete, open, and integrated platform for best-of-breed business applications, cloud services, and hardware that are engineered to work together. Leading fashion, grocery, and specialty retailers use Oracle solutions to accelerate from best practice to next practice, drive operational agility and refine the customer experience. For more information, visit our website at www.oracle.com/retail.

About One Door™, Inc.

One Door™, Inc. is a leading provider of cloud-based visual merchandising software, optimizing merchandising at each store for the world’s leading brands. One Door is privately held, based in Boston, MA, and led by an experienced team of retail and technology visionaries. One Door™ Merchandising Cloud is the only application that combines product and promotional visual merchandising with store information, providing each store with a unique, unified, and interactive merchandising plan.  For more information, visit www.onedoor.com.

About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Matt Torres

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Oracle Retail Omnichannel Suite Innovations Power New Consumer Experiences

Sun, 2019-01-13 08:00
Press Release
Oracle Retail Omnichannel Suite Innovations Power New Consumer Experiences New Cloud Service, Greater Inventory Visibility and Mobile Reporting Help Retailers Engage Customers While Improving Operational Efficiency and Insights

National Retail Federation, New York, New York —Jan 13, 2019

Oracle Retail continues its momentum in enabling digital transformation in the retail community with the launch of Oracle Retail Xstore Office Cloud Service. The service centralizes all back-office elements of store operations, eliminating the need for data center investment, providing a faster implementation timeline and creating a more responsive business model attuned to shifts in consumer preferences. With Oracle Retail Xstore Office Cloud Service, retailers can continue to take advantage of cloud solutions while maintaining critical point-of-service functions on- premises.

“Historically retailers have been slow to upgrade their POS solutions, often waiting 5-7 years before considering an upgrade, which has thwarted their ability to keep pace and provide dynamic, engaging experience to their customers,” said Jeff Warren, Vice President, Oracle Retail. “By moving Xstore back office to the cloud, customers can benefit from a continuous cadence of innovation that enables lower their total cost of ownership through centralized services and store operations.”

New Omnichannel Suite Updates

Xstore Point-of-Service, which is operating today in more than 83 countries, is the cornerstone of the Oracle Retail Omnichannel Suite. The solution delivers a comprehensive set of customer and associate experiences that meet the expectations of today’s modern retailers.

“During the 2018 Holiday season, successful retailers relied on accurate inventory as the foundation for fulfilling omnichannel journeys and meeting customer demand,” said Chris Sarne, senior director of omnichannel strategy, Oracle Retail. “This new generation of cloud services provides a real-time view into critical enterprise data that is the foundation for great brand experiences for consumers.”

Today, the Oracle Retail Omnichannel Suite of solutions enables 64 different shopper journey combinations. As part of Oracle’s Omnichannel product portfolio, Oracle Retail Xstore Point of Service is pre-integrated with several cloud services, including Oracle Retail Customer Engagement, Oracle Retail Order Management, Oracle Retail XBRi Loss Prevention and Oracle Commerce Cloud offerings, enabling end-to-end omnichannel retailing. Additional updates to the Oracle Retail Omnichannel Portfolio of Solutions and Cloud Services include:

  • Mobility Enhancements: Retailers look to enable their associates to engage consumers sooner to drive interactions with the brand and deliver a higher level of service. Oracle Retail Xstore Point-of-Service can be deployed on thin client and mobile offerings to allow an associate to capture the sale at the point of intent. Additionally, the store associates and managers are equipped with reporting that enables faster and more efficient decision making.
  • RFID Integration: Many retailers have invested in RFID-based supply chain processes to help ensure the accuracy of supply right through to store inventory counting. To enable maintenance of the accuracy of stock position in the store, Oracle Retail Xstore Point-of-Service can extend the sales and returns processes to include RFID data and pass this upstream through services to supporting RFID enabled inventory systems.
  • Supporting Customer Experiences: As the retailers reinvent their brick and mortar footprints they are recognizing the value of the physical store as a vehicle to provide customers with unique experiences. With investment increasing in destination-based activities such as in-store coffee shops, candy and wine bars, the POS needs to address the requirements of these additional services without alternate software. Oracle Retail Xstore has extended functionality to address these evolving experiences, all within the same Xstore Point-of-Service code base.
  • Easier Workflow: Oracle enhanced the workflow of Oracle Retail Order Management Cloud Service to provide customer service with a more intuitive interface with coordinated and transparent outcomes to fulfillment consumer demand.
  • Customer Context: Oracle Retail Customer Engagement Cloud Service has adopted a role-based, modern user experience for better usability in supporting marketing operations and execution. The cloud service integrates to Oracle Retail Offer Optimization and taps into the productivity of artificial intelligence with integration to digital assistants.
  • Exploiting Science for Speed and Scale: Oracle Retail XBRi Loss Prevention can go directly from identifying exceptions, for example, excessive gift cards, refunds, and exchanges, to identifying either the account or the cashiers that are at risk, or leveraging machine learning to flag business anomalies. This means that loss prevention officers no longer have to chase down the data behind the risk report in order to determine who or what to investigate. Now more than ever, the ability to deliver best-in-class functionality to the field can happen in a fraction of the time required for an enterprise, on-premises solutions. Retailers can implement Oracle Retail Cloud Services in as little as seven weeks from provisioning.
  • Hardware Innovation: The Oracle Retail Xstore Suite has always offered a highly flexible deployment model that includes thick, thin, tablet, handheld options at the store. We are pleased to unveil a new self-service experience on an Oracle point-of-sale kiosk at NRF 2019.
 

Join Oracle Retail at NRF 2019 booth #2321 to demo these experiences.

Contact Info
Matt Torres
Oracle
415-595-1584
matt.torres@oracle.com
About Oracle Retail

Oracle is the modern platform for retail. Oracle provides retailers with a complete, open, and integrated platform for best-of-breed business applications, cloud services, and hardware that are engineered to work together. Leading fashion, grocery, and specialty retailers use Oracle solutions to accelerate from best practice to next practice, drive operational agility and refine the customer experience. For more information, visit our website at www.oracle.com/retail.

About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Matt Torres

  • 415-595-1584

Laura Ashley Customizes Online Retail Experiences Globally with Oracle Commerce Cloud

Fri, 2019-01-11 07:00
Press Release
Laura Ashley Customizes Online Retail Experiences Globally with Oracle Commerce Cloud Oracle helps international retailer seamlessly deliver custom products online to customers across the world

Redwood Shores, Calif.—Jan 11, 2019

Laura Ashley, an international lifestyle retailer, has selected Oracle Commerce Cloud to support its growing global online business. With Oracle Commerce Cloud, Laura Ashley is able to create seamless, integrated customer experiences across traditional and digital channels and enhance inventory management to meet growing demand for custom, one-of-a-kind goods online.

Laura Ashley sells custom furniture, home accessories, decorating and fashion products in stores throughout the UK, Ireland and France and franchisees in 29 territories globally. To further extend its growing online business, Laura Ashley began selling custom products online in 2001. With over one million combinations of made-to-order products at any given time, Laura Ashley needed more control over its online store to seamlessly deliver custom products to customers across the world. To manage this complexity and ensure it could deliver the best possible customer experience, Laura Ashley selected Oracle Commerce Cloud.

"Customers can see our products and customize them in store, but a growing number want the option to buy customized items online as well and this was adding significant complexity to our business,” said Colin Rice, chief information officer, Laura Ashley. “With Oracle Commerce Cloud, we have been able to streamline business processes and capitalize on the opportunity to sell custom goods online globally. Oracle Commerce Cloud was the only platform that could accommodate our needs and still give us room to grow.”

With Oracle Commerce Cloud, Laura Ashley has been able to redesign and internationalize its website so each territory can customize its online storefront. By enabling Laura Ashley to seamlessly integrate its inventory system and commerce platform, Oracle Commerce Cloud has provided a flexible platform that allows the company to control its front end, deliver personalized experiences at scale and build on its rapidly expanding online business, which has grown 23% percent in the last three years.

“In our 2018 consumer research study The New Topography of Retail, we discovered that 62 percent of European consumers declared a fast and responsive online experience as a top priority for their brand experience. Laura Ashley was looking for a commerce platform that gave its team the control and creativity to update the look and feel of its online store so it could continue to delight consumers with a seamless shopping experience,” said Dusan Rnic, regional vice president, Oracle Retail. “With the help of Oracle Commerce Cloud, Laura Ashley now owns its front-end experience and has been able to reduce management costs and the time it takes to deploy changes.”

Oracle Commerce Cloud is part of Oracle Customer Experience (CX) Cloud, which empowers organizations to take a smarter approach to customer experience management and business transformation initiatives. By providing a trusted business platform that connects data, experiences and outcomes, Oracle CX Cloud Suite helps customers reduce IT complexity, deliver innovative customer experiences and achieve predictable and tangible business results.

Be sure to visit Oracle’s booth #2321 at the NRF Big Show, January 13-15, 2019. Learn more about Oracle Retail here.

Contact Info
Kimberly Guillon
Oracle
209.601.9152
kim.guillon@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates.

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Kimberly Guillon

  • 209.601.9152

San Francisco Giants and Oracle Announce “Oracle Park”

Thu, 2019-01-10 10:00
Press Release
San Francisco Giants and Oracle Announce “Oracle Park” New Partnership and Naming Rights Agreement to Fuel Innovative Fan Experience

Redwood Shores, Calif.—Jan 10, 2019

The San Francisco Giants and Oracle today announced they have signed a 20-year partnership providing Oracle with the naming rights to the ballpark through 2038. Beginning today, AT&T Park will be named Oracle Park. Financial terms of the agreement were not disclosed.

“We are thrilled to welcome Oracle as our naming rights partner as we move into our next decade here in China Basin,” said Giants President and CEO Laurence M. Baer. “While there were several national and local companies interested in the opportunity, Oracle—a longstanding partner of the Giants—was a perfect fit because of its deep roots in the Bay Area, its position as a global leader in technology and innovation, and its shared commitment to community values of diversity and inclusion, sustainability, education and philanthropy.  We look forward to engaging in a model partnership.”

“We are extremely proud that one of the best and most storied ballparks in America will now be called Oracle Park. The Giants have always been on the forefront of bringing innovative experiences to baseball, and we are excited to continue that tradition,” said Mark Hurd, CEO of Oracle. “Together we will create an incredible fan experience and develop programs to engage and impact the community in new ways.”

The Giants’ previous naming rights agreement with AT&T ran through the end of 2019. However, in preliminary renewal discussions, AT&T informed the Giants that changes to AT&T’s corporate sponsorship strategy would give the Giants the opportunity to seek another naming rights partner and begin a new agreement one year early. Oracle immediately stepped up when the Giants proposed the naming rights opportunity and the two parties quickly agreed to terms over the holidays in order to prepare for the 2019 baseball season. 

“I want to thank AT&T for a truly exceptional partnership. Their support of this facility and their ongoing investment over the past two decades has played a major role in the unprecedented success and popularity of our home,” continued Baer. “We are proud to have hosted the 2002, 2010, 2012 and 2014 World Series here, the 2007 All Star Game and set the National League sellout streak record of 530 games from 2010 to 2017.”

Highlights of the agreement include:

  • Ballpark Capital & Technology Upgrades: Oracle will partner with the Giants to invest in a number of improvements to Oracle Park over the next five years, including the addition of a new state-of-the-art scoreboard and signage. The Giants and Oracle will also utilize emerging technologies to create unique experiences for fans. Additional ballpark upgrades will be announced in the coming weeks.
  • Community Programs: The Giants and Oracle will develop a signature community outreach program.
  • Hospitality and Experiential: Together Oracle and the Giants will build unique sports hospitality experiences to engage Oracle customers and members of the community.
  History of Giants and Oracle Partnership

Oracle and the Giants have a longstanding partnership. Together the two companies have embarked on numerous promotional, advertising and philanthropic efforts. For example, for the past 15 years, Oracle sponsored the Giants Community Spotlight, an in-game scoreboard feature, which raises awareness for issues and causes important to the Bay Area community and highlights the impactful work being done by many of the Giants’ non-profit partners.

Oracle has been a proud sponsor of Giants Enterprises—the wholly-owned subsidiary of the Giants responsible for the non-baseball and special events for the organization. The annual Oracle OpenWorld CloudFest concerts have been hosted at the stadium for the past three years.

Giants Enterprises also delivered the Official Spectator Experience for the 34th America’s Cup held in San Francisco in 2013, which Oracle Team USA won. Giants Enterprises commercialized the three-month international sailing event for the first time in its 160-year history by creating shore-line ticketed products, producing customized hospitality packages, developing a spectator-boat license program and managing end-to-end sales, customer service and event execution. An integrated marketing campaign delivered sold-out dates, record-breaking sales and incremental revenue through dynamic pricing.

Contact Info
Jessica Moore
Oracle
650-506-3297
jessica.moore@oracle.com
Staci Slaughter
San Francisco Giants
415-972-1960
sslaughter@sfgiants.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

About the San Francisco Giants

One of the oldest teams in Major League Baseball, the 137-year old franchise moved to San Francisco from New York in 1958. After playing a total of 42 years in Seals Stadium and Candlestick Park, the team moved to the privately constructed, downtown ballpark on the corner of 3rd and King. 2019 will mark the Giants 20th season playing on the shores of McCovey Cove at the newly named Oracle Park. The organization is widely recognized for its innovative business practices and baseball excellence. In 2010, the franchise was named the Sports Organization of the Year by Street & Smith’s Sports Business Journal and in 2012 was named Organization of the Year by Baseball America. Oracle Park is also the only ballpark in the country to have earned Silver, Gold and Platinum LEED certification for an existing building.

Since opening its gates, Oracle Park has become internationally-renowned as a premier venue in the world of both sports and entertainment. On the diamond, more than 59 million spectators have witnessed a number of magical moments, including three World Series Championships (2010, 2012 & 2014), the raising of four National League Pennants and seven playoff appearances. On June 13, 2012, the organization’s first-ever Perfect Game was thrown by Giants ace Matt Cain. On July 10, 2007, San Francisco was the center of the baseball universe when it hosted the 78th Major League Baseball All-Star Game. The ballpark has played host to some of music’s biggest acts, including Lady Gaga, Beyoncé & Jay Z, Ed Sheeran, the Rolling Stones, the Eagles, Bruce Springsteen and the E-Street Band, Green Day and Billy Joel. It also was the site of the 2018 Rugby World Cup Sevens.

Off the field, the Giants have one of the premier community outreach programs in professional sports. Through community outreach programs, the Giants and the Giants Community Fund work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and community. These issues include education/literacy, violence prevention, health and youth recreation and fitness. The Giants Community Fund’s Junior Giants Baseball Program received the 2015 Commissioner’s Award for Philanthropic Excellence and the San Francisco Giants were named ESPN Sports Humanitarian Team of the Year in July of 2016.One of the oldest teams in Major League Baseball, the 137-year old franchise moved to San Francisco from New York in 1958. After playing a total of 42 years in Seals Stadium and Candlestick Park, the team moved to the privately constructed, downtown ballpark on the corner of 3rd and King. 2019 will mark the Giants 20th season playing on the shores of McCovey Cove at the newly named Oracle Park. The organization is widely recognized for its innovative business practices and baseball excellence. In 2010, the franchise was named the Sports Organization of the Year by Street & Smith’s Sports Business Journal and in 2012 was named Organization of the Year by Baseball America. Oracle Park is also the only ballpark in the country to have earned Silver, Gold and Platinum LEED certification for an existing building.

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Jessica Moore

  • 650-506-3297

Staci Slaughter

  • 415-972-1960

Things Remembered Personalizes Customer Experience with Oracle Commerce Cloud

Thu, 2019-01-10 06:55
Press Release
Things Remembered Personalizes Customer Experience with Oracle Commerce Cloud Oracle helps specialty retailer increase sales, expand customer choice and scale business

Redwood Shores, Calif.—Jan 10, 2019

Things Remembered, the leading North American retailer of personalized merchandise and experiences, has selected Oracle Commerce Cloud to deliver a seamless customer experience online and in-store. With Oracle Commerce Cloud, Things Remembered has been able to take advantage of the cloud to deliver an improved omnichannel experience with the ability to scale in preparation for the Holiday season last year.

“To ensure we can always deliver the best possible customer experience, we needed a flexible and scalable technology platform that would allow us to stay ahead of rapidly changing customer behaviors and expectations,” said Surya Koppera, associate vice president ecommerce, Things Remembered. “With Oracle Commerce Cloud, we have been able to enhance our website performance, improve the checkout experience and quickly launch innovative new services. This has made a huge difference to our business by helping us to support an increase in traffic and sales. And as expected, we didn’t experience any issues with website performance during the 2018 Holiday season.”

Things Remembered is a well-known retailer specializing in personalized gifts and engraving with more than 400 stores across the United States and Canada. To meet increasing customer expectations and to give customers the choice to shop when and where they want, Things Remembered selected Oracle Commerce Cloud. With Oracle Commerce Cloud, Things Remembered is able to unify traditional and online channels by offering home delivery and same-day pickup in-store. Additionally, to support increasing demand during the Holiday shopping season, Oracle Commerce Cloud enabled Things Remembered to improve site performance. During performance testing, the company was able to support a 300% increase of online volume versus its historical highest volume at peak shopping times with the new platform.

“Hundreds of retailers are turning to Oracle Commerce Cloud to personalize customer experiences and drive tangible business results,” said Katrina Gosek, senior director, digital experience product strategy, Oracle. “Things Remembered is a great example of how an in-store retailer is utilizing technology to create a fresh and rewarding customer experiences across channels.”

Oracle Commerce Cloud is part of Oracle Customer Experience (CX) Cloud, which empowers organizations to take a smarter approach to customer experience management and business transformation initiatives. By providing a trusted business platform that connects data, experiences and outcomes, Oracle CX Cloud Suite helps customers reduce IT complexity, deliver innovative customer experiences and achieve predictable and tangible business results.

For additional information about Oracle CX, follow @OracleCX on Twitter, LinkedIn and Facebook or visit SmarterCX.com. Learn more about Oracle Retail here.

Contact Info
Kimberly Guillon
Oracle
209.601.9152
kim.guillon@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

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Kimberly Guillon

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Oracle Recognized as a Leader in IDC MarketScape on Point-of-Sale Software for Quick-Service Restaurants

Wed, 2019-01-09 07:00
Press Release
Oracle Recognized as a Leader in IDC MarketScape on Point-of-Sale Software for Quick-Service Restaurants

Redwood Shores, Calif.—Jan 9, 2019

Oracle has been named a leader in the IDC MarketScape: Worldwide Point-of-Sale Software in Quick-Service Restaurants 2018 Vendor Assessment (doc #US42408917, December 2018). The IDC MarketScape evaluated POS software vendors with a specific focus on their commitment to delivering advanced and omni-channel POS services and capabilities. In addition to being named a leader, Oracle’s deep well of domain knowledge, technology and architecture expertise, investments in R&D and the fresh energy from the newly created Oracle Food and Beverage global business unit were recognized in the report.

According to the IDC MarketScape report, “The Food and Beverage Global Business Unit’s strategy is twofold: to evolve the MICROS Simphony solution from a POS to a transaction platform—an ecosystem that can deliver greater value through the partners and network that the POS is integrated to and to focus the platform and ecosystem on three areas: ‘Make money,’ ‘Save money’ and ‘Save time.’ While the evolution to the platform is ongoing, Oracle continues to innovate in areas including applying data science to menu recommendations and optimized forecasting, providing better visibility to operational metrics, accelerating the payment process, and developing better APIs that drive more value from the partner network, analytics and visualization.”

“The IDC MarketScape’s recognition of the Simphony platform underscores our recent investments in bringing new features and technology to market and our continued commitment to the food and beverage industry,” said Simon de Montfort Walker, senior vice president and general manager, Oracle Food and Beverage. “Delivering omnichannel capability while maintaining IT simplicity for restaurant operators both large and small is core to what Oracle Food and Beverage is doing and we continue to invest and expand our platform to support our customers.”

Download a copy of the report here. Recent Oracle Food and Beverage customers that have implemented Simphony include MASH and Foodation.

Oracle will be convening its robust ecosystem of restauranteurs and operators for the first annual Food and Beverage Connect in Fort Lauderdale, Florida. Register now to learn best practices from customers and gain unique insight into Oracle Food and Beverage’s strategy and product roadmap.

Contact Info
Matt Torres
Oracle
14155951584
matt.torres@oracle.com
About IDC MarketScape

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

About Oracle Food and Beverage

Oracle Food and Beverage, formerly MICROS, brings 40 years of experience in providing software and hardware solutions to restaurants, bars, pubs, clubs, coffee shops, cafes, stadiums, and theme parks. Thousands of operators, both large and small, around the world are using Oracle technology to deliver exceptional guest experiences, maximize sales, and reduce running costs.

For more information about Oracle Food and Beverage, please visit www.Oracle.com/Food-Beverage

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Matt Torres

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Bata Improves Planning and Process Efficiency to Enhance Customer Experience with Oracle

Tue, 2019-01-08 07:00
Press Release
Bata Improves Planning and Process Efficiency to Enhance Customer Experience with Oracle Global Footwear Retailer Streamlines Inventory Investments, Anticipates Consumer Demand and Improves In-store Experience

Redwood Shores, Calif.—Jan 8, 2019

Global Footwear Retailer Bata has deployed Oracle Retail technology to improve planning and supply chain efficiency while enhancing the customer experience in stores. With this technology investment, Bata will be able to modernize its supply chain, reduce markdowns and unnecessary inventory investment, and improve margin potential.

Bata is a vertically integrated retailer that serves more than one million customers per day across 5,300 stores in 70 countries. With a business of this scale, Bata’s retail planners were challenged in creating precise inventory strategies that met corporate sales goals, profit margins and aligned with corporate and regional promotions. Using Oracle Retail Merchandise Financial Planning, Oracle Retail Assortment Planning in Latin America and Oracle Retail Xstore Point-of-Service in both Latin America and Europe, Bata will be able to more accurately plan inventory assortments and ensure they are providing consumer with the right product, at the right place, at the right time while empowering associates to deliver a better customer experience with modern POS systems.

“To be successful, we needed to leverage our data and automate processes. Only Oracle has the solutions that met our needs for integrated retail planning, execution and control,” said Massimiliano Gerli, Global Director of Information and Technology, Bata Retail. “We started the project in Chile and Italy, and are progressively expanding across the two regions. We selected experienced and committed partners Oracle Retail, Retail Consult and Veltio to support our journey.”

With Oracle Retail technology Bata will be able to increase in store traffic, sales conversion and create a more satisfying shopping experience with greater insight into consumer preferences and demand at the store, regional and country level. By adopting Oracle Retail Point of Service, Bata can deliver a consistent experience for customers globally while decreasing training complexity for associates. Integrated with existing back-end systems, Oracle Retail Xstore Point-of-Service will help Bata improve real-time visibility into inventory to maxmize product availability in-store and online.

“In the footwear industry, inventory assortment and accuracy fuel customer experience and brand engagement,” said Mike Webster, senior vice president and general manager, Oracle Retail. “Through this digital transformation, Bata can exploit the science within our modern platform to obtain the speed and scale to plan the assortment more effectively to satisfy consumer demand.”

Contact Info
Matt Torres
Oracle
4155951584
matt.torres@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

About Oracle Retail

Oracle is the modern platform for retail. Oracle provides retailers with a complete, open, and integrated platform for best-of-breed business applications, cloud services, and hardware that are engineered to work together. Leading fashion, grocery, and specialty retailers use Oracle solutions to accelerate from best practice to next practice, drive operational agility and refine the customer experience. For more information, visit our website at www.oracle.com/retail.

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Matt Torres

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Global Footwear Retailer CCC Group Taps Oracle to Boost Profitability

Mon, 2019-01-07 07:00
Press Release
Global Footwear Retailer CCC Group Taps Oracle to Boost Profitability Fastest Growing Footwear Retailer in Europe Implements Oracle Retail to Improve Gross Margin by 4.2 Percent

Redwood Shores, Calif.—Jan 7, 2019

Polish Footwear Retailer CCC Group is propelling its digital transformation with retail technology from Oracle. CCC Group is one of the fastest growing omnichannel footwear retailers in Europe, selling over 50 million pairs of shoes annually in 1200 stores and across 23 countries online. With a business that is quickly scaling, CCC recognized the need to optimize margins and minimize unnecessary markdowns on an inventory spanning 45,000 products. Using Oracle Retail Merchandising and Planning and Optimization solutions, the company is able to maximize profitability that will fuel expansion.

Using Oracle Retail Clearance Optimization, CCC Group quickly experienced a 4.2 percent increase in gross margin and a 7.1 percent increase in inventory sell-through. The technology provides CCC Group with a new business process that provides its analysts with fact-driven markdown recommendations and exception reporting based on inventory style, color and location.

With the support of Oracle PartnerNetwork Gold Level Partner Pronos, CCC Group began implementing additional solutions including Oracle Retail Merchandise Financial Planning and Assortment Planning followed by allocation, replenishment and merchandising. Combined with Oracle Retail Clearance Optimization, CCC Group can now reconcile the impact of discounts on inventory and automatically gain approval on pricing with Oracle Retail Merchandise Financial Planning.

“Oracle Retail Clearance Optimization provides us with the flexibility to adjust to our business needs and markets while providing a stable, intelligent and scalable platform. We have shifted from a 100 percent manual process to a solution that runs millions of combinations to come up with the best recommendations for our experts,” said Piotr Pawłowski, Chief Information Officer, The CCC Group. “Pronos has provided great local, in-language implementation experience with global expertise. We look forward to continuing our digital transformation with the completion of our Oracle Retail Merchandise Operations Management implementation.”

“In our recent consumer research, we discovered that 78 percent of EMEA consumers indicated that competitive pricing and promotions were essential to their shopping journey,” said Mike Webster, senior vice president and general manager, Oracle Retail. “With this strategic investment in Oracle technology CCC Group is able to maximize revenue opportunities while implementing strategic promotions for customers that drive brand differentiation and long-term loyalty.”

CCC Group is continuing their transformation by implementing Oracle Retail Merchandise Operations Management, supported by Accenture, to establish a single view of inventory that drives greater efficiency across omnichannel retail operations. These investments will empower planners, merchants, pricing experts and operations analysts make more strategic decisions with the adoption of industry best practices and modern technology.

Contact Info
Matt Torres
Oracle
4155951584
matt.torres@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

About Oracle Retail

Oracle is the modern platform for retail. Oracle provides retailers with a complete, open, and integrated platform for best-of-breed business applications, cloud services, and hardware that are engineered to work together. Leading fashion, grocery, and specialty retailers use Oracle solutions to accelerate from best practice to next practice, drive operational agility and refine the customer experience. For more information, visit our website at www.oracle.com/retail.

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Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Matt Torres

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Oracle Data Cloud Launches Yield Intelligence to Help Publishers Better Monetize Inventory with Brand Safety, Fraud and Viewability Controls

Thu, 2018-12-20 07:00
Press Release
Oracle Data Cloud Launches Yield Intelligence to Help Publishers Better Monetize Inventory with Brand Safety, Fraud and Viewability Controls Bloomberg Media Group, Bonnier Corp., Vox Media Among Early Adopters

Redwood Shores, Calif.—Dec 20, 2018

Oracle Data Cloud today announced Moat Yield Intelligence, a new feature of Oracle’s Moat Analytics helping publishers ensure their advertising campaigns are viewable, avoid invalid traffic, and are delivered in a brand safe environment. Moat Yield Intelligence capabilities have been extensively tested through early implementation with key publishers, including Bloomberg Media Group, Bonnier Corp., and Vox Media. Using this new functionality, publishers have been able to protect media spend by reducing waste, optimizing yield, and gaining greater control of their inventory.

“Publishers want to be able to demonstrate to advertisers that their inventory is viewable, fraud-free, and brand safe,” said Dave Constantino, Head of Publisher Development, Oracle Data Cloud. “Moat Yield Intelligence functionality enables publishers to protect their advertisers’ media spend and can help to improve campaign performance while strengthening trust between publishers and advertisers to build proven and successful long-term relationships.”

The Moat Yield Intelligence feature provides a suite of targeting metrics that assist direct and programmatic sales efforts, including support for programmatic direct, sales via private marketplaces, and market leading SSPs:

  • Viewability thresholds that align with agency standards, the ability to customize those thresholds, and unprecedented precision through ad slot level targeting.
  • Robust fraud interdiction using Moat’s leading IVT measurement and analysis technology, including learnings from Oracle’s other anti-fraud acquisitions, such as Dyn, a DNS provider that helps detect abnormal traffic patterns on the web, and ZenEdge, a leading cybersecurity suite to detect botnets.
  • Contextual brand safety using technology from Oracle’s Grapeshot acquisition that analyzes and interprets the actual content of each page, not just URL-level keywords.

“Managing yield effectively requires sophisticated data to maximize efficiency, digital revenues and ultimately drive stronger outcomes for advertisers,” said Derek Gatts, Global Head of Advertising Operations, Bloomberg Media Group. “Moat Yield Intelligence helps us reach our goal of maximizing the value of each impression, while also ensuring our partners run in a brand safe environment that is optimal for their unique needs.”

“With a single implementation, Moat Yield Intelligence powers targeting against the full suite of media quality metrics that are crucial to our customer success," said Sean Holzman, Chief Digital Revenue Officer, Bonnier Corp. "In particular, market leading solutions for SIVT detection and brand safety avoidance enable us to stay at the forefront and offer a leading media product for our advertisers.”

"As the flight to quality accelerates for marketers, we can't keep relying on standard metrics that are optimized only for scale, like impressions and clicks," says Ryan Pauley, Chief Revenue Officer, Vox Media. "Moat Yield Intelligence is a tool that allows us to offer deeper intelligence, performance, and optimization of our inventory ultimately resulting in increased return for our marketing partners."

Contact Info
Shasta Smith
Oracle
+1.650.506.8673
shasta.smith@oracle.com
About Oracle Data Cloud

Oracle Data Cloud helps marketers use data to capture consumer attention and drive results. Used by 199 of the 200 largest advertisers, our Audience, Context and Measurement solutions extend across the top media platforms and a global footprint of more than 100 countries. We give marketers the data and tools needed for every stage of the marketing journey, from audience planning to pre-bid brand safety, contextual relevance, viewability confirmation, fraud protection, and ROI measurement. Oracle Data Cloud combines the leading technologies and talent from Oracle’s acquisitions of AddThis, BlueKai, Crosswise, Datalogix, Grapeshot, and Moat.

About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

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Shasta Smith

  • +1.650.506.8673

VITAS Healthcare Selects Oracle Cloud Applications to Optimize Its Workforce Management Systems

Tue, 2018-12-18 07:00
Press Release
VITAS Healthcare Selects Oracle Cloud Applications to Optimize Its Workforce Management Systems Leading provider of end-of-life care streamlines operations across key business processes, metrics, divisions and communication channels

Redwood City, Calif.—Dec 18, 2018

VITAS Healthcare, a leading provider of end-of-life care in the US, has selected Oracle Cloud Applications to streamline core business and finance functions, anticipate and respond to frequently changing workforce needs, and support career success for nearly 12,000 VITAS employees.

A pioneer and leader in the hospice movement since 1978, VITAS operates 47 hospice locations in 14 states and the District of Columbia. Aided by Oracle Cloud Applications, VITAS is set to realize benefits that include coordinated wage and compensation oversight and controls, improved productivity and cost controls, heightened human resource (HR) effectiveness and metrics, more nimble communication workflow, and authorization to mitigate litigation and other risks.

“This upgrade of our human capital management program will provide VITAS with best practices and protocols that will accelerate and sustain our company’s success for another 40 years,” said Nick Westfall, CEO of VITAS. “Our goal is to enhance reporting and analytics capabilities, improve collaboration, optimize and automate core business and administrative processes, reduce turnover and rely on a powerful platform that will enable all of our employees to access powerful insights on their mobile devices.”

With Oracle HCM Cloud, VITAS will be able to optimize talent management and training, access complete workforce insights, increase operational efficiency, and enable its employees to access the software on any device.

“As a leader in the hospice movement in the United States, VITAS Healthcare continues to evolve and streamline its business and patient-care operations,” said Rick Jewell, senior vice president of applications development, Oracle. “Oracle Cloud Applications will enable VITAS to deliver a higher level of support to their patients, employees, vendors and partners.”

Contact Info
Bill Rundle
Oracle PR
650-506-1891
Bill.Rundle@oracle.com
VITAS Healthcare – 40 Years Strong

Established in 1978, VITAS® Healthcare is a pioneer and leader in the American hospice movement. Headquartered in Miami, Florida, VITAS (pronounced VEE-tahs) operates 47 hospice programs in 14 states (California, Connecticut, Delaware, Florida, Georgia, Illinois, Kansas, Missouri, New Jersey, Ohio, Pennsylvania, Texas, Virginia and Wisconsin) and the District of Columbia. VITAS employs 12,145 professionals who care for terminally ill patients daily, primarily in the patients’ homes, and also in the company’s 27 inpatient hospice units as well as in hospitals, nursing homes and assisted living communities/residential care facilities for the elderly. At the conclusion of the third quarter of 2018, VITAS reported an average daily census of 17,976. Visit www.vitas.com.

About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE: ORCL), please visit us at oracle.com.

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Bill Rundle

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Pharma Companies Can Cut Clinical Trial Randomization Set Up 89 Percent with Oracle

Tue, 2018-12-18 06:57
Press Release
Pharma Companies Can Cut Clinical Trial Randomization Set Up 89 Percent with Oracle Oracle Clinical One Randomization and Supplies Management Cloud Service reduces set-up time from two months to a few days, speeding clinical research

Redwood Shores, Calif.—Dec 18, 2018

The complexity of clinical research and development has increased exponentially, putting a strain on outdated systems used to support the business processes required to conduct a clinical trial. To alleviate these complexities, Oracle Health Sciences recently launched Clinical One Randomization and Supplies Management Cloud Service (ORS), which reduces the time required for study set up from nearly two months to just a few days. Since its introduction, more than one thousand patients have already been screened, and 78 percent of them randomized, through the cloud service.

"At Oyster Point Pharma, we are developing a revolutionary new treatment for dry eye disease, and with the Oracle Randomization and Supplies Management Cloud Service, we have been able to significantly reduce our clinical trial setup time. In 2018 alone, as a start-up company, we initiated and completed 3 separate phase 2b trials using the Oracle Health Sciences cloud service," said Jeffrey Nau, president and CEO, Oyster Point Pharma.

A recent survey of executives from pharma and contract research organizations highlighted the top challenges in Randomization and Trial Supplies Management (RTSM) in clinical trials. For more than 70 percent of respondents, slowness to build, test and deploy new trials; integration with other platforms and lack of flexibility; and inability to support study changes were paramount.

"Our mission is to support our pharmaceutical and CRO customers in bringing drugs to market faster, and more efficiently," said Steve Rosenberg, general manager, Oracle Health Sciences. "We continue to drive new innovations to simplify the building, launching, and operation of clinical trials. ORS represents a major step in that regard by greatly reducing the build time. Each day saved during a clinical trial is one day closer to bringing a new therapy to market for patients waiting in need."

A breakthrough in conducting trials, Oracle Clinical One Randomization and Supplies Management enables pharmaceutical companies to gain new levels of:

  • Speed and Flexibility – self-service point and click trial design and set up in several days whether through a CRO or clinical R&D staff
  • Simplicity and Control – ability to make mid-study protocol changes with the click of a mouse
  • Integration and Efficiency – ORS is easily integrated with Oracle’s existing electronic data capture (EDC) solution, InForm, and seamlessly integrates with other, existing EDC solutions on the market
  • Data Unification – because ORS is part of the Clinical One eClinical platform, data can be shared across people, processes and systems throughout the entire lifecycle of a trial
Contact Info
Valerie Beaudett
Oracle
+1 650.400.7833
Valerie.Beaudett@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

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Valerie Beaudett

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Q2 FY19 GAAP EPS Up 18% to $0.61 and NON-GAAP EPS Up 16% to $0.80

Mon, 2018-12-17 15:00
Press Release
Q2 FY19 GAAP EPS Up 18% to $0.61 and NON-GAAP EPS Up 16% to $0.80 Trailing Twelve Month Operating Cash Flow Up 5% to $15.2 Billion
Trailing Twelve Month Free Cash Flow Up 10% to $13.8 Billion
Customer Count Nearly 6,000 for Fusion Cloud ERP

Redwood Shores, Calif.—Dec 17, 2018

Oracle Corporation (NYSE: ORCL) today announced fiscal 2019 Q2 results. Total Revenues were unchanged at $9.6 billion and up 2% in constant currency, compared to Q2 last year. Total Cloud Services and License Support plus Cloud License and On-Premise License revenues were up 1% to $7.9 billion. Cloud Services and License Support revenues were $6.6 billion, while Cloud License and On-Premise License revenues were $1.2 billion.

GAAP Operating Income was up 2% to $3.1 billion and GAAP Operating Margin was 32%. Non-GAAP Operating Income was down 2% to $4.1 billion and non-GAAP Operating Margin was 43%. GAAP Net Income was up 5% to $2.3 billion and non-GAAP Net Income was up 3% to $3.1 billion. GAAP Earnings Per Share was up 18% to $0.61 while non-GAAP Earnings Per Share was up 16% to $0.80.

Short-term deferred revenues were up 3% to $8.2 billion compared to a year ago. Operating Cash Flow was up 5% to $15.2 billion during the trailing twelve months.

Without the strengthening of the U.S. dollar compared to foreign currencies, Oracle’s reported GAAP and non-GAAP Total Revenues would have been approximately $140 million higher, and Earnings Per Share would have been 2 cents higher in comparison to as reported amounts for fiscal 2019 Q2.

“In Q2, non-GAAP earnings per share grew 19% in constant currency,” said Oracle CEO, Safra Catz. “In addition to our strong EPS growth, free cash flow grew 10% to $13.8 billion over the previous twelve months. I am confident that we will continue to record strong EPS and free cash flow growth during the second half of this fiscal year.”

“Oracle’s two cloud ERP businesses, Fusion ERP and NetSuite ERP, delivered a combined revenue growth rate of 32% in Q2,” said Oracle CEO, Mark Hurd. “With nearly 6,000 Fusion ERP customers and over 16,000 NetSuite ERP customers, Oracle is the clear leader in cloud ERP. ERP has always been the largest segment of the enterprise applications business, so we have lots of room to grow as customers migrate from their traditional on-premise ERP to the Oracle Fusion ERP Cloud.”

“The Oracle Autonomous Database for data warehousing and transaction processing is the world’s only self-driving database,” said Oracle CTO, Larry Ellison. “The Oracle Autonomous Database lowers costs by eliminating human labor and increases reliability by eliminating human error. And Oracle is the only database that automatically patches and upgrades itself while running.”

The Board of Directors declared a quarterly cash dividend of $0.19 per share of outstanding common stock. This dividend will be paid to stockholders of record as of the close of business on January 16, 2019, with a payment date of January 30, 2019.

Q2 Fiscal 2019 Earnings Conference Call and Webcast

Oracle will hold a conference call and webcast today to discuss these results at 2:00 p.m. Pacific. You may listen to the call by dialing (816) 287-5563, Passcode: 425392. To access the live webcast, please visit the Oracle Investor Relations website at http://www.oracle.com/investor. In addition, Oracle’s Q2 results and fiscal 2019 financial tables are available on the Oracle Investor Relations website.

A replay of the conference call will also be available by dialing (855) 859-2056 or (404) 537-3406, Passcode: 9393468.

Contact Info
Ken Bond
Oracle Investor Relations
+1.650.607.0349
ken.bond@oracle.com
Deborah Hellinger
Oracle Corporate Communciations
+1.212.508.7935
deborah.hellinger@oracle.com
About Oracle

Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services. For more information about Oracle (NYSE: ORCL), visit www.oracle.com/investor or contact Investor Relations at investor_us@oracle.com or (650) 506-4073.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

“Safe Harbor” Statement

Statements in this press release relating to Oracle's future plans, expectations, beliefs, intentions and prospects, including statements regarding the growth of our EPS, free cash flow, and the SaaS ERP market segment, are all "forward-looking statements" and are subject to material risks and uncertainties. Many factors could affect our current expectations and our actual results, and could cause actual results to differ materially. We presently consider the following to be among the important factors that could cause actual results to differ materially from expectations: (1) Our cloud strategy, including our Oracle Software as a Service, Platform as a Service, Infrastructure as a Service and Data as a Service offerings, may not be successful. (2) If we are unable to develop new or sufficiently differentiated products and services, integrate acquired products and services, or enhance and improve our existing products and support services in a timely manner, or price our products and services to meet market demand, customers may not purchase or subscribe to our software, hardware or cloud offerings or renew software support, hardware support or cloud subscriptions contracts. (3) Enterprise customers rely on our cloud, license and hardware offerings and related services to run their businesses and significant coding, manufacturing or configuration errors in our cloud, license and hardware offerings and related services could expose us to product liability, performance and warranty claims, as well as cause significant harm to our brand and reputation, which could impact our future sales. (4) If the security measures for our products and services are compromised and as a result, our customers’ data or our IT systems are accessed improperly, made unavailable, or improperly modified, our products and services may be perceived as vulnerable, our brand and reputation could be damaged and we may experience legal claims and reduced sales. (5) Our business practices with respect to data could give rise to operational interruption, liabilities or reputational harm as a result of governmental regulation, legal requirements or industry standards relating to consumer privacy and data protection. (6) Economic, political and market conditions can adversely affect our business, results of operations and financial condition, including our revenue growth and profitability, which in turn could adversely affect our stock price. (7) Our international sales and operations subject us to additional risks that can adversely affect our operating results. (8) We have a selective and active acquisition program and our acquisitions may not be successful, may involve unanticipated costs or other integration issues or may disrupt our existing operations. A detailed discussion of these factors and other risks that affect our business is contained in our U.S. Securities and Exchange Commission (SEC) filings, including our most recent reports on Form 10-K and Form 10-Q, particularly under the heading "Risk Factors." Copies of these filings are available online from the SEC or by contacting Oracle Corporation's Investor Relations Department at (650) 506-4073 or by clicking on SEC Filings on Oracle’s Investor Relations website at http://www.oracle.com/investor. All information set forth in this press release is current as of December 17, 2018. Oracle undertakes no duty to update any statement in light of new information or future events. 

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Ken Bond

  • +1.650.607.0349

Deborah Hellinger

  • +1.212.508.7935

Oracle Arms Developers with the Most Comprehensive Cloud Native Framework

Tue, 2018-12-11 10:00
Press Release
Oracle Arms Developers with the Most Comprehensive Cloud Native Framework Oracle Cloud Native Framework provides deployment models for Oracle Cloud Infrastructure, hybrid cloud and on-premises users

KubeCon, Seattle, Was.—Dec 11, 2018

Oracle today announced the Oracle Cloud Native Framework, providing developers a cloud native solution that spans public cloud, on premises and hybrid cloud deployments. Capitalizing on Oracle Cloud Infrastructure and the recently announced Oracle Linux Cloud Native Environment, the Oracle Cloud Native Framework introduces a rich set of cloud native managed services and on-premises software. The Oracle Cloud Native Framework also introduces Oracle Functions, a new breakthrough serverless cloud service based on the open source Fn Project.

As organizations move to the cloud, they are facing new and difficult challenges addressing cultural change and increased complexity. DevOps and cloud native tooling have left many developers and projects behind the curve. Moreover, organizations eager to use standard open source components and leverage cloud capabilities, but are impeded by the number of complex choices, lack of training and fear of cloud vendor lock-in. By providing cloud native capabilities and offerings regardless of the deployment scenario and leveraging open standards established by the Cloud Native Computing Foundation (CNCF), Oracle, a platinum member of CNCF, is uniquely providing its customers with choice while meeting the broad deployment needs of developers.

“With the growing popularity of the CNCF as a unifying and organizing force in the cloud native ecosystem and organizations increasingly embracing multi cloud and hybrid cloud models, developers should have the flexibility to build and deploy their applications anywhere they choose without the threat of cloud vendor lock-in. Oracle is making this a reality,” said Don Johnson, executive vice president, product development, Oracle Cloud Infrastructure.

To further enable developers to build and deploy modern applications, Oracle is introducing a rich set of first class Oracle Cloud Infrastructure services built on Oracle’s Gen 2 Cloud IaaS and existing foundational Kubernetes orchestration and management layer, the Oracle Container Engine for Kubernetes (OKE). These new offerings are focused on three critical Oracle Cloud Infrastructure cloud native layers:

  • Application Definition & Development

    • Oracle Functions: Scalable, multi-tenant serverless functions that let users focus on writing code to meet business needs without having to know about any infrastructure concepts. Users only pay when a function is invoked, but pay nothing when the code is not running.
    • Streaming: A highly available, scalable and multi-tenant streaming platform that makes it easy to collect and manage streaming data. Streaming enables applications such as IoT, security and supply chain, where large amounts of data are collected from many sources and need to be processed in real time.
  • Provisioning

    • Resource Manager: A managed service that can provision all Oracle Cloud Infrastructure resources and services. Resource Manager reduces configuration errors and increases productivity by managing infrastructure declaratively (i.e. “infrastructure as code”) using industry standard Terraform.
  • Observability & Analysis

    • Monitoring: An integrated service that reports metrics from all resources and services in Oracle Cloud Infrastructure. Use predefined metrics and dashboards, or use the service API to obtain a wholistic view of the health, performance, and capacity of the system. The monitoring service includes alarms to track these metrics and take action when they vary or exceed defined thresholds. Alarms provide a critical service to help users meet service level objectives and avoid interruptions.
    • Notification Service: A scalable service that broadcasts messages to distributed components, such as email and PagerDuty. With the notification service, users can easily deliver messages about Oracle Cloud Infrastructure to large numbers of subscribers through a publish-subscribe pattern.
    • Events: An offering that enables users to react to changes in the state of Oracle Cloud Infrastructure resources, both when initiated by the system or by user action. Events can store information to Object Storage, or they can trigger Functions to take actions, Notifications to inform users, or Streaming to update external services.

With the announcement of Oracle Functions, a new breakthrough serverless solution based on the open source Fn Project, developers can easily deploy and execute function-based applications without the need to manage compute infrastructure. Oracle Functions is Docker container-based and completely pay-per-use, so charges are incurred only when functions are run. The underlying Fn Project, which Oracle Functions offers as a fully-managed service, can run on-premises, in a data center, or on any cloud. The Oracle Cloud Native Framework supports both modern (cloud native) and traditional (WebLogic, Java, and database) applications. The enterprise grade platform can be leveraged for sustainable strategy, managed services, and curated OSS.

  • "Kubernetes and containers are enabling CERN to improve the deployment of critical Java Applications to reduce maintenance tasks and focus more on developers' needs, including improving their experience with Oracle WebLogic Server. In this context, Oracle has provided us with an open source tool that has helped us decrease considerably the time needed to configure WebLogic. We are also working to take advantage of Oracle Cloud Infrastructure and its Kubernetes offering to replace our disaster recovery solution for our databases and WebLogic," said Antonio Nappi, DevOps Engineer for CERN.
     
    “Our business relies on delivering innovative software solutions to a global market. Oracle Container Engine for Kubernetes on Oracle Cloud Infrastructure has helped us not only converge data centers and add scale, but also significantly improve performance and security as we adopt a microservices architecture. It’s actually been the simplest part of our migration,” said Jason Looney, vice president of Enterprise Architecture, Beeline.
     
    “Sauce is a video collaboration and creation platform for teams, empowering brands to create authentic video content. Oracle Container Engine for Kubernetes on Oracle Cloud Infrastructure has helped us scale our cloud technology, supporting our global growth while increasing reliability and performance, especially in the areas of video transcoding and creation. Getting started on Oracle Container Engine for Kubernetes was a breeze and now our team can develop and deploy faster than ever,” said Jon Girven, co-founder and CTO of Sauce Video. 
     
    “Gapsquare is a cloud-based SaaS solution that helps large companies maintain continuous fair pay by closing the gender pay gap, ethnicity pay gap, and any equal pay issues. By moving to the Oracle Cloud completely, we have been able to reduce time spent on DevOps and focus on implementing new features. We found Oracle Container Engine for Kubernetes to be the easiest way to reliably deploy our application on a scalable and distributed environment, while continuing to deliver new automatic features that require no maintenance. This has allowed us to speed time to market for new offerings and rapidly expand globally,” said Zara Nanu, CEO of Gapsquare, and a member of Oracle's global startup program.
Contact Info
Danielle Tarp
Oracle
+1.650.506.2905
danielle.tarp@oracle.com
Quentin Nolibois
Burson Cohn & Wolfe
+1 415.591.4097
quentin.nolibois@bm.com
About Oracle Cloud Infrastructure

Oracle Cloud Infrastructure is an enterprise Infrastructure as a Service (IaaS) platform. Companies of all sizes rely on Oracle Cloud to run enterprise and cloud native applications with mission-critical performance and core-to-edge security. By running both traditional and new workloads on a comprehensive cloud that includes compute, storage, networking, database, and containers, Oracle Cloud Infrastructure can dramatically increase operational efficiency and lower total cost of ownership. For more information, visit https://cloud.oracle.com/iaas

About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Danielle Tarp

  • +1.650.506.2905

Quentin Nolibois

  • +1 415.591.4097

Western Digital Transforms Business Processes with Oracle Cloud

Fri, 2018-11-30 08:00
Press Release
Western Digital Transforms Business Processes with Oracle Cloud Data infrastructure powerhouse brings together three Fortune 500-size organizations onto Oracle ERP Cloud to deliver greater business intelligence, agility and value to its customers

Redwood Shores, Calif.—Nov 30, 2018

Western Digital Corp (NASDAQ: WDC) selected Oracle Cloud to help modernize its business processes as part of its digital transformation journey. The company chose Oracle Enterprise Resource Planning (ERP) Cloud in May, 2016 to bring together the core business systems of three multi-billion dollar companies – Western Digital, SanDisk and HGST – all with growth in mind. As a result, Western Digital has been able to combine numerous applications, reduce approval times by 70 percent, rationalize suppliers by 50 percent and improve acquisition agility on a global scale.

After acquiring SanDisk and HGST, Western Digital faced the challenge of rationalizing three Fortune 500-size on-premises ERP systems. Western Digital decided it needed a modern suite of best-in-class ERP applications that would enable it to enhance the customer experience and achieve a competitive advantage while improving employee productivity. After careful evaluation, Western Digital selected Oracle ERP Cloud, which has allowed it to seamlessly extend its on-premises applications to the cloud and establish a modern business platform that can seamlessly scale to support its future expansion plans and new technology innovations.

“The process of rationalizing three large legacy systems and associated applications gave us a unique opportunity to drive change, as more than two thirds of our organization would have to undergo change no matter what application we selected. We needed a simple, yet scalable cloud platform that could power our rapidly growing business,” said Steve Phillpott, CIO at Western Digital. “With Oracle Cloud we have been able to consolidate applications, automate key financial workflows and radically improve productivity. Oracle has been the catalyst for change and is pivotal in our digital transformation journey.”

“The technology industry is an incredibly fast-paced and competitive market, where the quickest, most agile players win. Western Digital has done an incredible job bringing three large enterprise organizations onto a single Fortune 100-scale platform to significantly improve efficiency and business agility,” said Rondy Ng, senior vice president, Oracle Applications Development. “With Oracle ERP Cloud, Western Digital will be able to continually take advantage of the latest innovations to gain a competitive advantage and successfully position itself for future growth.”

Western Digital’s adoption of Oracle ERP Cloud builds upon its use of both Oracle on-premises and Oracle Analytics Cloud. With Oracle, Western Digital is able to avoid massive file download times and manual analysis to provide its employees with access to the information they need to make better, faster decisions. Learn more about how Oracle is “empowering Western Digital with Oracle Analytics Cloud.

Contact Info
Bill Rundle
Oracle
650.506.1891
bill.rundle@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Bill Rundle

  • 650.506.1891

Next Generation Restauranteurs Serve Up Stellar Experiences with Oracle

Thu, 2018-11-29 07:00
Press Release
Next Generation Restauranteurs Serve Up Stellar Experiences with Oracle Simphony Restaurant Management Platform and Oracle MICROS Hardware Help Caractère Deliver Seamless Customer Service

Redwood Shores, Calif.—Nov 29, 2018

Caractère, the first restaurant from husband and wife team Emily Roux and Diego Ferrari, has debuted with the support of Oracle Food and Beverage technology. Based in one of London’s most fashionable neighborhood’s, Notting Hill, Caractere serves up contemporary Italian cuisine, with French culinary inspiration. To ensure the experience is as memorable as the food, Caractère is using a combination of the Simphony Cloud Point of Sale Platform the Oracle MICROS workstation 6 family and the Compact Workstation 310.

New restaurant concepts have a variety of obstacles they must overcome as they create a signature menu that customers want to return to. With Oracle Food and Beverage solutions operators can take comfort in the reliability of the time-tested restaurant management and point-of-sale workstations and focus on expressing their creativity and differentiating their offering.

“With Oracle, the ordering process is seamless. The order is taken and sent straight down to the kitchen. If our guests have any dietary requirements or allergies the system makes it very clear to the kitchen, so there’s no slip ups or confusion which is essential,” said Emily Roux, Owner, Caractère. “The system saves time and energy, enabling our front of the house staff to spend more time on the floor engaging with guests and ensuring they have a positive experience.”

Oracle Food and Beverage Simphony restaurant management platform empowers restauranteurs to streamline operations, increase customer loyalty and elevate profitability with the ability to orchestrate their entire operations on one platform. Combined with the reliability of the Oracle MICROS workstations, both independent restaurants and chains have the trusted system they need to support the business they have today and scale to support their future aspirations.

“Technology plays a crucial role in enabling new restaurants to scale and deliver the consistent service that guests expect,” said Chris Adams, vice president of strategy, Oracle Food and Beverage. “Consistency of experience can define the trajectory for new restaurants and restaurant management technology is critical to ensuring that service and kitchen operations are in sync. Caractère has been an out of the gate success and we look forward to continuing to work with its talented founders to support their growth.”

Caractère purchased Oracle Food and Beverage in August before opening in October 2018.

Contact Info
Matt Torres
Oracle
415-595-1584
matt.torres@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

About Oracle Food and Beverage

Oracle Food and Beverage, formerly MICROS, brings 40 years of experience in providing software and hardware solutions to restaurants, bars, pubs, clubs, coffee shops, cafes, stadiums, and theme parks. Thousands of operators, both large and small, around the world are using Oracle technology to deliver exceptional guest experiences, maximize sales, and reduce running costs.

For more information about Oracle Food and Beverage, please visit www.Oracle.com/Food-Beverage

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Matt Torres

  • 415-595-1584

Hotel Julian Reimagines Modern Luxury Experience with Oracle Hospitality

Mon, 2018-11-19 07:00
Press Release
Hotel Julian Reimagines Modern Luxury Experience with Oracle Hospitality Oracle Hospitality OPERA, RES 3700 and MICROS Workstation 7 Power New Chicago Hotel

Redwood Shores, Calif.—Nov 19, 2018

Hotel Julian, the highly-anticipated luxury-lifestyle property from Oxford Capital Group, LLC., open to the public since October 2018, offers guests a remixed luxury experience supported by Oracle Hospitality solutions.  

“Hotel Julian embodies the spirit of luxury hospitality and we are excited to provide guests with a unique experience that blends architecture, history and art,” said Ludmila Chervona, Hotel Julian general manager. “With OPERA property management software, we are able to provide guests with curated service that will help establish Hotel Julian as a new landmark property in Chicago.”

Hotel Julian uses Oracle Hospitality OPERA property management software to create a unique experience for guests staying in one of the 218 available rooms. On-property restaurant About Last Knife also features Oracle Hospitality RES 3700 and MICROS Workstations to streamline operations and provide engaging service for diners.

“Hotel guests today are looking for more than the basics–they are looking for an unforgettable experience from the moment they check in through to departure,” said Greg Webb, senior vice president and general manager, Oracle Hospitality. “Battle tested at the largest hotel chains in the world, Oracle provides independent operators the technology needed to deliver engaging guest experiences that will drive long-term loyalty.”

Oracle Hospitality OPERA provides a full-featured property management system that enables hoteliers to deliver world-class guest service and increase operational efficiency across the property. In addition, Oracle Hospitality RES 3700, a leading food and beverage management platform, provides enterprise point-of-sale and back-office functionality to support a wide range of food and beverage operations.

Hotel Julian purchased Oracle Hospitality OPERA, RES 3700 and MICROS Hardware in April 2018.

Contact Info
Matt Torres
Oracle
4155951584
matt.torres@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

About Oracle Hospitality

Oracle Hospitality brings over 40 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. We provide hardware, software, and services that allow our customers to act on rich data insights that deliver personalized guest experiences, maximize profitability and encourage long-term loyalty. Our solutions include platforms for property management, point-of-sale, distribution, reporting and analytics all delivered from the cloud to lower IT cost and maximize business agility. Oracle Hospitality’s OPERA is recognized globally as the leading property management platform and continues to serve as a foundation for industry innovation.

For more information about Oracle Hospitality, please visit www.oracle.com/Hospitality

About Oxford Capital Group, LLC and Oxford Hotels & Resorts, LLC

Oxford Capital Group, LLC is a national real estate investment, development and management firm. Oxford Hotels and Resorts, LLC is its wholly owned hotel operating affiliate. Oxford, its affiliates, and principals have been involved in approximately $3 billion of real estate and private equity investments, including approximately 13,000 hotel rooms and over 2,000 senior housing units. The firm's primary areas of focus are hospitality, mixed-use, senior housing, multifamily, urban retail, parking, and other operationally intensive forms of real estate.  This includes health, fitness, spa, athletic and sports/entertainment destination clubs, and entertainment destination outlets including hotel rooftop venues. Oxford's geographic focus includes the nation’s top cities, such as Chicago, New York City, metro Washington D.C., Boston, Los Angeles, San Francisco, and other select markets with unique attributes including Charleston, SC, New Orleans, LA, and a variety of markets throughout Florida. In addition to prominent national projects throughout the country, Hotel Julian Millennium Park is Oxford’s 13th concept. Its growing hospitality brand collection includes ALK, The Godfrey Hotel & Cabanas, Cass, Essex, SX, Felix, Godfrey, I|O, LondonHouse, LH, Julian, WTR Pool & Grill, and SpaBoutique. For information, visit www.oxford-capital.com or www.ohrllc.com

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Matt Torres

  • 4155951584

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